Welcome to Evo Industries
At Evo Industries, we’re more than just a manufacturer of medical-grade lab consumables—we’re a partner dedicated to supporting the critical work of pathology labs and pharmaceutical companies across globe. For over five years, we’ve been providing high-quality products like specimen bags, pathology kits, nitrile gloves, and vein finders, ensuring your diagnostics and healthcare operations run smoothly. Our certifications, including GMP, HACCP, and ISO 9001:2015, reflect our unwavering commitment to quality, precision, and compliance with the strictest industry standards. We know how much you rely on our products to handle sensitive medical samples, and we take that responsibility seriously, striving to deliver reliability and peace of mind with every order.
But to ensure a fair, transparent, and respectful relationship with you, our valued customer, we’ve created these Terms & Conditions to outline the rules that govern your use of our website and services. Whether you’re a lab technician ordering a single Biohazard Specimen Bag or a procurement officer sourcing bulk supplies for a pharmaceutical company, these terms are designed to protect both you and Evo Industries. We’ve written them with clarity in mind, so you can understand your responsibilities and ours as we work together to support your mission of delivering accurate diagnostics and advancing healthcare. By using our website or purchasing our products, you agree to these Terms & Conditions, which are crafted to foster trust, fairness, and mutual respect in our partnership.
Acceptance of Terms
When you access our website or place an order for lab consumables like Phlebotomy Bags or Alcohol Swabs, you’re agreeing to be bound by these Terms & Conditions, as well as any applicable laws and regulations in India. This agreement is a legal contract between you and Evo Industries, ensuring that both parties have a clear understanding of the rules governing our relationship. If you don’t agree with any part of these terms, we kindly ask that you refrain from using our website or services, as these terms are essential to maintaining a fair and lawful partnership.
These Terms & Conditions apply to all users, whether you’re an individual lab professional ordering a Pathology Kit for a small clinic or a large pharmaceutical company sourcing bulk supplies like Test Tubes and Sanitizers. We may update these terms periodically to reflect changes in our services, legal requirements, or industry practices, and we’ll post the updated version on this page with a clear “Last Updated” date for transparency. By continuing to use our website or services after changes are made, you agree to the revised terms, ensuring we remain aligned in our expectations. If you have concerns about any updates, we encourage you to review the changes carefully and reach out to us for clarification, so we can address your questions and maintain your trust.
Use of Our Website
Our website is designed to be a helpful resource for pathology labs and pharmaceutical companies, making it easy for you to explore our range of medical-grade lab consumables, from Plant-Based Material Specimen Bags to Electronic Pipettes, and place orders with confidence. You’re welcome to use our website for lawful purposes, such as browsing product details, placing orders, or learning more about our offerings through blog posts or product specifications. We’ve invested significant effort into creating a user-friendly platform that supports your work, whether you’re sourcing supplies for routine diagnostics or emergency medical needs.
However, we ask that you use our website responsibly and in a way that respects the rights of others and the integrity of our platform. You agree not to engage in any activities that could harm, disable, or overload our website, such as introducing viruses, attempting to hack into our systems, or using automated tools like bots to scrape content without permission. For example, downloading product images of our Gauze Swabs to use in your own marketing materials without consent would violate these terms and infringe on our intellectual property rights. We also prohibit the use of our website for any illegal or unauthorized purposes, such as misrepresenting your identity when placing an order or attempting to manipulate pricing through fraudulent means.
Additionally, you agree not to interfere with other users’ ability to access our website, such as by launching denial-of-service attacks or engaging in any behavior that disrupts the platform’s functionality. If we detect any misuse of our website, we may take appropriate action, such as suspending your access, to protect our platform and community. By using our website responsibly, you help us maintain a secure, reliable, and accessible platform for all users in the laboratory and diagnostics community, ensuring we can continue to support your critical work with the tools and supplies you need.
Product Descriptions and Availability
We take great care to ensure that the descriptions of our lab consumables, such as Test Tubes, Manual Pipettes, and Emergency Kits, are accurate, detailed, and reflective of the quality you expect from Evo Industries. Our product pages include information about materials, sizes, compliance with industry standards, and intended uses, so you can make informed purchasing decisions for your lab. For instance, we might specify that our Antimicrobial Specimen Bags are made from eco-friendly polyethylene with a thickness of up to 150 microns, designed to prevent bacterial growth during sample transport. This level of detail helps you choose the right products for your specific needs, whether you’re handling blood samples, tissue specimens, or other diagnostic materials.
However, despite our best efforts, we cannot guarantee that every detail on our website is free from errors or that product specifications won’t change over time. Manufacturing updates, industry requirements, or supplier changes might lead to slight variations in product details, such as the color options for our Nitrile Gloves or the exact thickness of our Specimen Bag Plain. We encourage you to verify critical specifications before placing an order, especially if your lab has specific requirements for sample storage, transport, or compliance with regulatory standards. If you’re unsure about a product’s suitability—say, whether our Flashback Needles are compatible with your phlebotomy equipment—we’re happy to provide additional information to help you make the right choice.
Product availability is also subject to change based on inventory levels, supply chain constraints, or unexpected demand. For example, high-demand items like Latex Gloves may occasionally be out of stock during peak periods, such as a public health crisis or seasonal demand spikes. While we strive to keep our inventory stocked and update our website promptly, we’re not liable for any delays or unavailability of products. If a product you’ve ordered, such as a Pharma Kit, becomes unavailable after your order is placed, we’ll notify you promptly and offer alternatives or a full refund, ensuring transparency and fairness. We’re committed to keeping you informed, so you can plan your lab’s operations with confidence, knowing we’ll support you every step of the way.
Orders and Payments
Placing an order with Evo Industries is a straightforward process, but we want to ensure it’s clear and fair for both parties. When you add lab consumables like Phlebotomy Bags, Alcohol Swabs, or Spot Badges to your cart and complete the checkout process, you’re making an offer to purchase those products under these Terms & Conditions. This offer is subject to our acceptance, and we reserve the right to decline your order at our discretion, such as if a product is out of stock, if there are concerns about payment verification, or if we suspect fraudulent activity.
After you place your order, you’ll receive a confirmation email with the details of your purchase, including the products ordered, quantities, pricing, and an estimated delivery timeline. This confirmation email is an acknowledgment of your order, not a guarantee of acceptance. We’ll formally accept your order once we’ve successfully processed your payment and begun preparing your items for shipment. For example, if you order a batch of Medical Kits and your payment is verified, we’ll send you a second email confirming that your order has been accepted and is being processed. If we’re unable to fulfill your order—say, due to a sudden stock shortage of Sanitizers—we’ll notify you as soon as possible and refund any payments made, ensuring you’re not left waiting or charged for items we can’t deliver.
Payments for orders must be made through the secure payment gateways available on our website, which comply with Indian laws and regulations. We accept various payment methods, such as credit cards, debit cards, net banking, and UPI, to make the process convenient for you. You agree to provide accurate payment information and ensure sufficient funds are available to cover your order total, including any applicable taxes or shipping fees. If a payment fails—for instance, if your credit card is declined due to insufficient funds when ordering a Vein Finder—we’ll notify you and give you the opportunity to update your payment details. If the payment issue isn’t resolved within a reasonable timeframe, we may cancel your order to ensure fairness in our operations.
We take payment security seriously, using industry-standard encryption to protect your financial information during transactions. However, you’re responsible for ensuring the security of your payment details on your end, such as not sharing your credit card information over unsecured networks. If you suspect any unauthorized activity related to your payment, such as a fraudulent charge for an order of Gauze Swabs, we encourage you to notify us immediately, so we can assist you in resolving the issue. Our goal is to make the ordering and payment process as smooth and secure as possible, allowing you to focus on your critical work in the lab without worrying about transactional hiccups.
Pricing and Taxes
The prices for our lab consumables, such as Spot Badges, Sanitizers, and Emergency Kits, are listed on our website in Indian Rupees (INR) and are exclusive of applicable taxes, such as GST, unless otherwise stated. We strive to offer competitive pricing while maintaining the high quality and compliance you expect from a certified manufacturer like Evo Industries. Our pricing reflects the costs of raw materials, manufacturing, and logistics, as well as our commitment to delivering eco-friendly and industry-compliant products, such as our Plant-Based Material Specimen Bags.
However, prices are subject to change without prior notice due to factors beyond our control, such as fluctuations in raw material costs, changes in manufacturing expenses, or shifts in market conditions. For example, if the cost of biodegradable materials for our Biohazard Specimen Bags increases due to global supply chain disruptions, we may need to adjust the price to reflect this change. Any price changes will not affect orders that have already been confirmed—we’ll honor the price you were quoted at the time of your order confirmation, ensuring fairness and transparency in our pricing practices.
You’re responsible for paying any applicable taxes, duties, or shipping fees associated with your order, which will be clearly displayed during the checkout process. For instance, if you order a batch of Nitrile Gloves for your lab, the checkout page will show the base price, GST, and any shipping fees, so you know the total cost upfront. If there’s an error in pricing on our website—such as a Pharma Kit listed at an incorrect price due to a technical glitch—we reserve the right to cancel the order and issue a full refund, notifying you of the issue promptly. We’re committed to ensuring our pricing is accurate and fair, so you can budget for your lab supplies with confidence, knowing there are no hidden costs or surprises.
Shipping and Delivery
We understand how crucial timely delivery is for pathology labs and pharmaceutical companies, where delays can disrupt critical workflows, such as diagnostic testing or pharmaceutical production. That’s why we work diligently to ship your orders as quickly as possible, leveraging our automated kit packaging line to ensure consistent output and efficient turnaround times. Once your order is confirmed and payment is processed, we’ll ship your products—whether it’s a batch of Specimen Bag Plain, Flashback Needles, or Medical Kits—to the delivery address you provided during checkout, ensuring your lab receives the supplies it needs without unnecessary delays.
Shipping times may vary depending on your location, the availability of the products ordered, and the shipping method selected at checkout. For example, orders shipped to a lab in Gurgaon may arrive faster than those sent to a remote area due to logistical differences. While we provide an estimated delivery timeline during checkout, delays can occur due to factors beyond our control, such as weather conditions, transportation disruptions, or customs clearance for international orders (if applicable). For instance, if a shipment of Pathology Kits is delayed due to a regional flood or a customs holdup, we’ll keep you informed and work to resolve the issue as quickly as possible, providing updates on the status of your order.
You’re responsible for providing an accurate delivery address and ensuring someone is available to receive the shipment at your lab or facility. If a delivery attempt fails due to an incorrect address or unavailability—say, if no one is at your lab to accept a shipment of Test Tubes—we may charge additional fees for re-delivery or return shipping. We recommend double-checking your address during checkout and coordinating with your team to ensure someone can receive the shipment, avoiding unnecessary delays or costs. If a package is returned to us as undeliverable, we’ll notify you and provide options, such as reshipping at an additional cost or issuing a refund (excluding shipping fees), ensuring fairness in the process.
We partner with reputable logistics providers to ensure your orders are handled with care during transit. However, we’re not liable for damages or losses caused by the shipping carrier, such as a damaged box of Alcohol Swabs due to mishandling by the courier. If you receive a damaged shipment, we encourage you to document the issue with photos and notify us within 48 hours of delivery, so we can assist you in filing a claim with the carrier or arranging a replacement, depending on the circumstances. Our goal is to ensure your lab supplies arrive in perfect condition, supporting your work with the reliability you deserve.
Returns and Refunds
We stand behind the quality of our lab consumables, crafted to meet strict industry regulations, but we understand that issues can arise, such as a defective product or a shipment that doesn’t match your order. Our return and refund policy is designed to be fair, transparent, and user-friendly, ensuring you have a positive experience with Evo Industries, even if something goes wrong. You may request a return for products like Specimen Bag Plain, Alcohol Swabs, or kits within 7 days of delivery if the product is defective, damaged, or not as described on our website.
To initiate a return, you’ll need to notify us within the 7-day window, providing details of the issue, such as a photo of a torn Pathology Kit, a damaged Test Tube, or a discrepancy in the quantity of Nitrile Gloves received. We’ll review your request promptly and, if approved, provide detailed instructions for returning the product to us. You’re responsible for shipping the product back in its original packaging, and we recommend using a trackable shipping method to ensure it reaches us safely, avoiding any disputes about delivery. Once we receive and inspect the returned item, we’ll process a refund to your original payment method within 10 business days, or offer a replacement if you prefer, depending on stock availability.
Please note that we cannot accept returns for products that have been used, opened, or damaged due to mishandling, as this poses hygiene and safety concerns in a medical context. For example, if a package of Latex Gloves is opened and partially used, it’s not eligible for return due to contamination risks. Similarly, products like Sanitizers or Gauze Swabs that have been exposed to air or handled improperly cannot be returned, as they may no longer meet medical-grade standards. We also reserve the right to deny returns if the product does not meet our return criteria, such as if the damage was caused by improper storage on your end, ensuring fairness in the process.
If you receive a refund, the amount will exclude any shipping fees paid, as these are non-refundable due to the costs incurred in processing and delivering your order. In cases where a product is returned due to our error—say, if we mistakenly sent a Manual Pipette instead of an Electronic Pipette—we’ll cover the return shipping costs and ensure a swift resolution, either by sending the correct item or issuing a full refund, depending on your preference. We’re committed to resolving any issues promptly and fairly, so you can continue your work in the lab with confidence, knowing we’ll stand by our products and support you every step of the way.
Intellectual Property
All content on our website, including product images, descriptions, logos, blog posts, and design elements, is the intellectual property of Evo Industries or our licensors, protected by Indian copyright and trademark laws. We’ve invested significant time, effort, and resources into creating this content to help you understand our products, such as Vein Finders, Flashback Needles, and Emergency Kits, and make informed decisions for your lab. This content is a reflection of our brand, our commitment to quality, and our dedication to serving the laboratory and diagnostics community with transparency and professionalism.
You’re welcome to use our website for personal, non-commercial purposes, such as browsing our range of Medical Kits, placing an order, or reading our blog posts for insights on lab best practices. However, you agree not to reproduce, distribute, modify, or create derivative works of our content without prior written consent from Evo Industries. For example, using our product images of Biohazard Specimen Bags in your own marketing materials, website, or social media without permission would infringe on our intellectual property rights, potentially causing confusion among customers or misrepresenting our brand.
We also prohibit the use of our trademarks, such as our logo, brand name, or product names like “Antimicrobial Specimen Bag,” in any way that could suggest an affiliation with Evo Industries, endorse your products, or cause confusion in the marketplace without our explicit approval. If you’d like to use our content for legitimate purposes—say, to feature our Pharma Kits in a case study for your lab—we encourage you to request permission, and we’ll review your request on a case-by-case basis, ensuring mutual benefit and respect for our brand identity. We take our intellectual property rights seriously and will pursue legal action if necessary to protect our content, ensuring our brand and products are represented accurately and fairly in the market.
User Responsibilities
When you use our website or purchase our lab consumables, you have certain responsibilities to ensure a fair, respectful, and lawful partnership with Evo Industries. We’ve outlined these responsibilities to help you understand what we expect, so we can work together seamlessly to support your critical work in pathology labs or pharmaceutical companies. First, you agree to provide accurate and complete information when placing an order, such as your delivery address, billing details, and product requirements, to avoid delays or issues with your purchase.
For instance, if you provide an incorrect address for a shipment of Spot Badges, resulting in a failed delivery, you may be responsible for additional shipping fees to resend the order, as we rely on the information you provide to fulfill your request. Similarly, if you order a custom-sized Specimen Bag Plain but fail to specify the exact dimensions, we may not be able to meet your expectations, leading to delays or additional costs. We encourage you to double-check your details during checkout and communicate any special requirements clearly, ensuring a smooth and efficient ordering process for your lab.
You also agree to use our products, such as Biohazard Specimen Bags, Phlebotomy Bags, or Sanitizers, for their intended purposes and in accordance with industry standards, best practices, and applicable health and safety regulations. Misusing a product—say, using a specimen bag to store non-medical items like food or chemicals—could lead to issues like contamination, damage, or inaccurate diagnostic results, for which Evo Industries cannot be held responsible. We strongly recommend training your staff on the proper usage of our products, such as ensuring specimen bags are sealed correctly to prevent leaks or that gloves are disposed of properly after use to maintain hygiene standards in your lab.
Additionally, you agree to comply with all applicable laws and regulations when using our website and products, including local health and safety regulations, import/export laws (if ordering internationally), and tax obligations. For example, if you’re importing our Test Tubes to a country outside India, you’re responsible for ensuring compliance with customs regulations and paying any applicable duties or taxes. By fulfilling these responsibilities, you help us maintain a safe, reliable, and compliant partnership, allowing us to focus on delivering the high-quality lab consumables you need to advance healthcare and diagnostics.
Limitation of Liability
We’re dedicated to providing high-quality lab consumables that meet the needs of pathology labs and pharmaceutical companies, but there are certain limitations to our liability that we need to make clear. To the fullest extent permitted by Indian law, Evo Industries is not liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products, including but not limited to damages for loss of profits, data, business opportunities, or diagnostic accuracy resulting from the use of our lab consumables, such as Test Tubes, Alcohol Swabs, or Vein Finders.
For example, if a specimen bag fails due to improper sealing by the user—say, a lab technician forgets to secure a Biohazard Specimen Bag properly, leading to sample contamination and an incorrect diagnosis—Evo Industries cannot be held responsible for the resulting consequences, such as lab downtime, retesting expenses, or impacts on patient care. Similarly, if a user relies on our website’s product description to select a Flashback Needle but fails to verify compatibility with their equipment, resulting in operational delays, we’re not liable for the outcome. Our liability is limited to the cost of the product purchased, and we will not be responsible for any additional costs or damages beyond that amount.
We also cannot be held liable for issues caused by external factors, such as improper storage of our products leading to material degradation, or misuse of our products in ways that deviate from their intended purpose. For instance, if a lab stores our Gauze Swabs in a humid environment, causing them to become unusable, or uses our Sanitizers for non-medical purposes, resulting in inefficacy, we’re not responsible for the outcome. We encourage you to implement robust quality control measures in your lab, follow storage guidelines, and use our products as intended, ensuring the best outcomes for your diagnostics work. While we strive to deliver reliable, compliant products, we cannot guarantee they will meet every unique requirement of your lab unless explicitly stated in the product specifications.
Indemnification
By using our website or purchasing our products, you agree to indemnify, defend, and hold Evo Industries, its directors, employees, affiliates, and partners harmless from any claims, losses, damages, liabilities, or expenses, including legal fees, arising from your use of our website, your purchase or use of our products, or your violation of these Terms & Conditions. This means that if your actions result in costs or liabilities for Evo Industries, you’ll be responsible for covering those costs, protecting us from losses caused by your conduct.
For example, if you use our website to place a fraudulent order for Medical Kits, leading to legal action against Evo Industries by payment processors or authorities, you agree to cover any resulting expenses, including attorney fees and fines. Similarly, if you misuse our Antimicrobial Specimen Bags in a way that violates health regulations—say, by using them to transport hazardous materials not intended for medical use—and this leads to a lawsuit against Evo Industries, you’ll be responsible for the legal costs and damages incurred. This indemnification clause ensures that Evo Industries is protected from liabilities caused by user actions, allowing us to focus on delivering high-quality lab consumables to support your work.
We encourage you to use our website and products responsibly, adhering to these Terms & Conditions and applicable laws, to avoid any situations that could lead to legal or financial consequences. If you have questions about how to use our products compliantly—say, whether our Pathology Kits meet specific regulatory requirements in your region—we’re happy to provide guidance to help you avoid potential issues, ensuring a smooth and lawful partnership.
Third-Party Links and Services
Our website may include links to third-party websites, such as payment gateways, logistics providers, or industry resources, to enhance your experience and make it easier to order lab consumables like Pharma Kits or Electronic Pipettes. While we strive to partner with reputable providers, Evo Industries does not endorse, control, or take responsibility for the content, products, services, or practices of these third parties. For instance, if you use a linked payment gateway to purchase our Nitrile Gloves and encounter an issue with their service, such as a payment delay or a data breach on their platform, we cannot be held accountable for the problem.
We strongly recommend reviewing the terms of service, privacy policies, and security practices of any third-party sites you access through our website. For example, if a third-party logistics provider fails to deliver your order of Test Tubes on time due to their internal issues, we’ll work with you to resolve the situation, but we’re not liable for the delay caused by the third party. Similarly, if a third-party resource linked on our blog provides inaccurate information about lab safety protocols, we’re not responsible for any consequences of relying on that information, as it’s outside our control.
Our responsibility is limited to the services and products we directly provide, such as ensuring the quality of our Specimen Bag Plain or the accuracy of our product descriptions. If you have concerns about a third-party service, we encourage you to address them directly with the provider, ensuring you have the clarity and support you need for a smooth transaction. We’re committed to ensuring your experience with Evo Industries remains safe, reliable, and focused on supporting your critical work in the laboratory and diagnostics sector.
Termination of Access
We reserve the right to terminate or suspend your access to our website at our sole discretion, without prior notice, if we believe you’ve violated these Terms & Conditions, engaged in unlawful activities, or conducted yourself in a way that harms Evo Industries, our users, or our platform. This step is taken only when necessary to protect the integrity of our services and the safety of our community, ensuring that all users in the laboratory and diagnostics sector can rely on a secure and trustworthy platform.
For example, if you attempt to hack into our website, introduce malicious software, or use our platform for illegal purposes—such as placing fraudulent orders for Emergency Kits—we may immediately suspend your access to prevent further misuse. Similarly, if you repeatedly violate our intellectual property rights, such as by copying our product descriptions of Gauze Swabs for your own commercial use, we may terminate your access to our website to protect our content and brand. We’ll notify you of the termination or suspension, providing the reasons for our decision, so you have clarity on the situation and an opportunity to address any misunderstandings.
If your access is terminated, you’ll no longer be able to place orders, browse our website, or access features like product filters or order tracking. Termination does not affect your obligations under these Terms & Conditions, such as completing payment for orders already placed or refraining from using our intellectual property without permission. We may also take additional legal action if necessary, depending on the severity of the violation, to protect our rights and the integrity of our platform. Our goal is to maintain a safe and reliable environment for all users, ensuring we can continue to support your critical work with the lab consumables you need.
Force Majeure
Evo Industries will not be liable for any delays, failures, or inability to perform our obligations under these Terms & Conditions due to events beyond our reasonable control, known as force majeure events. These events include, but are not limited to, natural disasters (e.g., earthquakes, floods, hurricanes), acts of war, terrorism, strikes, labor disputes, government regulations, pandemics, epidemics, power outages, internet failures, or other unforeseen circumstances that prevent us from fulfilling orders, delivering products, or maintaining website functionality.
For example, if a nationwide lockdown due to a public health crisis prevents us from shipping your order of Nitrile Gloves, or if a natural disaster like a flood disrupts our manufacturing facility, delaying the production of Biohazard Specimen Bags, we cannot be held responsible for the delay, as these events are outside our control. Similarly, if a government regulation suddenly restricts the transport of medical supplies, impacting the delivery of your Pathology Kits, we’ll be unable to meet the original delivery timeline, and this will not be considered a breach of our obligations under these terms.
In such cases, we’ll make every effort to notify you of the situation as soon as possible, providing details about the force majeure event and its expected impact on your order or website access. We’ll also work diligently to mitigate the effects, such as by finding alternative shipping methods, sourcing materials from different suppliers, or offering a refund if the delay is significant and impacts your lab’s operations. For instance, if a strike by logistics providers delays your order of Test Tubes, we might collaborate with a different courier service to expedite delivery once the strike is resolved, keeping you informed at every step.
Once the force majeure event is resolved, we’ll resume our obligations as quickly as possible, such as shipping your order of Alcohol Swabs or restoring full website functionality if it was affected. We may also extend deadlines, such as return windows, to accommodate any delays caused by the event, ensuring fairness for you as our customer. This clause is designed to protect both parties, allowing us to navigate unexpected challenges while remaining committed to supporting your lab’s needs with transparency and care.
Governing Law and Dispute Resolution
These Terms & Conditions are governed by the laws of India, and any disputes arising from your use of our website, purchase of our products, or interactions with Evo Industries will be subject to the exclusive jurisdiction of the courts in Gurgaon, Haryana. This governing law clause ensures a clear legal framework for addressing any issues, providing both you and Evo Industries with a consistent and predictable process for resolving disputes, while aligning with the legal standards of the region where we operate.
We believe in resolving issues amicably whenever possible, as our goal is to maintain a positive and collaborative relationship with our customers in the laboratory and diagnostics community. If a dispute arises—say, over a delayed shipment of Specimen Bag Plain or a disagreement about a refund for a damaged Vein Finder—we encourage you to reach out to us first to discuss the issue. We’ll work with you to find a fair solution, whether that involves reshipping a product, issuing a refund, or providing additional support to meet your lab’s needs.
If we’re unable to resolve the dispute informally within a reasonable timeframe, either party may escalate the matter to the courts in Gurgaon, Haryana, for resolution. You agree to waive any objections to this jurisdiction, such as claims of inconvenience, ensuring that any legal proceedings are conducted in a single, agreed-upon location. We may also agree to alternative dispute resolution methods, such as mediation or arbitration, if both parties believe it’s a more efficient way to resolve the issue, promoting fairness and mutual respect. Our commitment is to handle disputes transparently and respectfully, ensuring your experience with Evo Industries remains positive, even in challenging situations.
Changes to Terms & Conditions
We may update these Terms & Conditions from time to time to reflect changes in our services, legal requirements, industry practices, or operational needs. Any updates will be posted on this page, and the revised terms will take effect immediately upon posting, ensuring you have access to the most current version of our policies. We’ll also include a “Last Updated” date at the top of the page, so you can easily see when changes were made and review them accordingly.
For example, if we introduce a new payment policy for orders of Pharma Kits, such as requiring upfront payment for custom orders, the updated terms will apply to all future orders placed after the change is posted. Similarly, if a new regulation in India requires us to update our return policy for products like Manual Pipettes, we’ll revise the terms to ensure compliance, and the new rules will take effect immediately. We encourage you to review this page periodically to stay informed about your responsibilities when using our website and products, ensuring you’re always aware of the terms that govern our relationship.
If a change significantly impacts your use of our services—such as a new shipping fee structure for orders of Sanitizers—we’ll make reasonable efforts to notify you through website announcements, pop-ups, or email notifications (if you’ve subscribed to our updates), giving you time to review the updates and understand their implications. By continuing to use our website or services after changes are made, you agree to the updated Terms & Conditions, ensuring we maintain a clear and mutual understanding. We’re committed to keeping these terms fair, transparent, and aligned with our mission to support your work in pathology labs and pharmaceutical companies with reliability and trust.
Entire Agreement
These Terms & Conditions, along with our Privacy Policy, Disclaimer, and any other legal notices posted on our website, constitute the entire agreement between you and Evo Industries regarding your use of our website and services. They supersede any prior agreements, communications, understandings, or representations, whether written or oral, ensuring we have a clear and comprehensive understanding of our relationship. This means that any verbal promises, emails, or other communications not reflected in these written terms will not be binding, providing clarity and consistency for both parties.
For instance, if a sales representative verbally promises a discount on Electronic Pipettes that isn’t reflected in these terms or on our website, the written terms and pricing on our website will take precedence, ensuring there’s no confusion about the agreed-upon terms. Similarly, if a previous version of our Terms & Conditions included a different return policy for products like Gauze Swabs, the current version posted on our website will override the older terms, ensuring you’re always working with the most up-to-date policies.
If any part of these Terms & Conditions is found to be unenforceable under Indian law—say, a clause that conflicts with a new consumer protection regulation—the remaining provisions will remain in full effect, ensuring the agreement remains valid and enforceable. We’ll update the unenforceable clause to comply with the law, maintaining the integrity of our terms while protecting your rights as a customer. This entire agreement clause helps us maintain a consistent and reliable framework for our partnership, allowing you to focus on your critical work in pathology labs or pharmaceutical companies with confidence in our commitment to fairness and transparency.
Product Compliance and Regulatory Standards
At Evo Industries, we take pride in ensuring that all our lab consumables, from Specimen Bag Plain to Flashback Needles, are manufactured to meet strict industry regulations and standards, providing you with the confidence that your lab supplies are safe, reliable, and compliant. Our products are designed to support the safe, efficient, and compliant handling of medical materials, aligning with the needs of pathology labs and pharmaceutical companies. For example, our Biohazard Specimen Bags are crafted to meet regulatory requirements for transporting potentially infectious materials, ensuring safety for lab technicians and compliance with health standards.
However, you’re responsible for ensuring that your use of our products complies with all applicable local, national, and international regulations, depending on your location and operational requirements. For instance, if your lab is subject to specific biosafety regulations that require additional certifications for specimen bags, you’ll need to verify that our products meet those standards before use. We provide general compliance information on our product pages, such as adherence to ISO 9001:2015 for quality management, but we cannot guarantee compliance with every local regulation, as these vary widely across regions and industries.
If you’re unsure about a product’s compliance with your regulatory requirements—say, whether our Nitrile Gloves meet specific chemical resistance standards for your lab—we encourage you to consult with your regulatory team or a compliance expert before use. We’re also happy to provide additional documentation, such as material safety data sheets (MSDS) or certificates of conformity, to help you verify compliance, ensuring you have the information you need to operate safely and legally. By working together, we can ensure that our products support your lab’s mission while meeting the necessary regulatory standards, protecting both your operations and the patients you serve.
User-Generated Content and Feedback
Occasionally, we may invite you to submit user-generated content or feedback on our website, such as reviews of our products, testimonials about your experience with Evo Industries, or suggestions for improving our offerings. For example, you might leave a review about how our Antimicrobial Specimen Bags improved your lab’s workflow, or provide feedback on the durability of our Test Tubes during high-volume testing. We value your input, as it helps us improve our products and services, ensuring we continue to meet the needs of the laboratory and diagnostics community.
By submitting user-generated content or feedback, you grant Evo Industries a non-exclusive, royalty-free, perpetual, and worldwide license to use, reproduce, modify, publish, and distribute your content in any format, including on our website, marketing materials, or social media platforms. For instance, if you write a testimonial about the reliability of our Pathology Kits, we may feature it on our website or in a promotional brochure to help other labs make informed decisions. We’ll always attribute the content to you (e.g., “Dr. Sharma, Pathology Lab Manager”) unless you request anonymity, ensuring transparency and respect for your contribution.
You agree that any content you submit will be accurate, lawful, and not infringe on the rights of third parties, such as copyrights, trademarks, or privacy rights. For example, if you submit a photo of your lab using our Vein Finders, you confirm that you have the right to share that image and that it doesn’t contain any confidential or proprietary information. We reserve the right to remove or edit any user-generated content that violates these terms, such as a review containing false claims about our products or offensive language, ensuring our platform remains a respectful and professional space for all users.
We’re not obligated to use or publish your content, and we may choose not to feature it if it doesn’t align with our brand values or quality standards. For example, if a review of our Sanitizers is overly vague or contains unverifiable claims, we may decide not to publish it, maintaining the integrity of our website. We appreciate your contributions and will handle them with care, using them to enhance our offerings and support the broader laboratory community, while respecting your rights and privacy.
Confidentiality and Non-Disclosure
In the course of using our website or services, you may have access to confidential information about Evo Industries, such as pricing details, product specifications, or upcoming product launches that are not publicly available. For example, if we share a pre-launch preview of a new Specimen Bag design with you as part of a bulk order negotiation, that information is considered confidential and proprietary to Evo Industries. You agree to keep such information confidential and not disclose it to third parties without our prior written consent, ensuring our business interests and competitive position are protected.
This confidentiality obligation also applies to any proprietary processes or technologies we may disclose, such as details about our automated kit packaging line or the materials used in our Plant-Based Material Specimen Bags. You agree not to use this information for any purpose other than engaging with our services, such as placing an order or evaluating our products for your lab. For instance, sharing our pricing structure with a competitor or using our manufacturing process to develop a similar product would violate this clause, potentially causing harm to Evo Industries.
If you’re required to disclose confidential information due to a legal obligation—say, a court order requiring you to share details of your order history with us—you agree to notify us promptly, so we can take steps to protect our interests, such as seeking a protective order. This confidentiality clause ensures that both parties can engage in a trusting and professional relationship, allowing us to share information that enhances your experience while protecting our business. We’re committed to maintaining the confidentiality of your information as well, as outlined in our Privacy Policy, ensuring mutual respect and trust in our partnership.
Your Acknowledgment
By using our website or purchasing our lab consumables, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions in their entirety. We’re honored to support your mission with high-quality, compliant products, and these terms ensure we can do so while maintaining clarity, fairness, and mutual respect in our relationship. Whether you’re ordering Biohazard Specimen Bags for a pathology lab, sourcing Emergency Kits for a pharmaceutical company, or exploring our range of lab supplies like Test Tubes and Sanitizers, we’re here to provide the reliability, precision, and support you need, backed by a clear set of rules that protect us both.
Thank you for choosing Evo Industries as your trusted partner in laboratory and diagnostics solutions. We understand the challenges you face in ensuring accurate diagnostics and advancing healthcare, and we’re committed to being by your side with products that meet the highest industry standards. Our goal is to make your work easier, safer, and more efficient, so you can focus on what matters most—delivering results that make a difference in people’s lives. Let’s work together to achieve that goal, one high-quality lab consumable at a time, building a partnership grounded in trust, reliability, and shared success.