Our Commitment to Your Privacy

At Evo Industries, we deeply value the trust you place in us as a provider of medical-grade lab consumables. As a manufacturer serving pathology labs and pharmaceutical companies across India, we understand the importance of protecting your personal information. Whether you’re ordering specimen bags, pathology kits, or other lab essentials, we’re committed to ensuring your data remains secure and is handled with the utmost care. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website or services. We aim to be transparent, giving you peace of mind while you focus on delivering critical healthcare solutions.

We comply with the Digital Personal Data Protection Act, 2023 (DPDPA) and other applicable Indian laws to safeguard your privacy. Our goal is to empower you with clear information so you can make informed choices about sharing your data with us. With over five years of experience in the industry and certifications like GMP, HACCP, and ISO 9001:2015, we uphold the highest standards of professionalism and integrity in everything we do, including how we manage your information.

Scope of This Policy

This Privacy Policy applies to all users who visit our website, place orders, or engage with our services, whether online or offline. It covers personal information we collect, such as your name, email, or order details, when you interact with us as a lab professional, procurement officer, or business partner. By using our website or services, you provide explicit consent for us to process your data as outlined here, though you can withdraw this consent at any time. This policy ensures we meet the needs of our clients in pathology labs and pharmaceutical companies while adhering to strict legal and industry standards for data protection.

Information We Collect

We collect only the information necessary to deliver our lab consumables and services efficiently. Our focus is on data minimization, ensuring we gather just what we need to serve you better. Here’s what we may collect:

• Personal Information: Your name, email address, phone number, and company details when you place an order or inquire about products like specimen bags or pathology kits.
• Order Information: Details about your purchases, such as product type (e.g., Biohazard Specimen Bag, Nitrile Gloves), quantity, and delivery address, to fulfill your requests.
• Business Information: If you’re a pathology lab or pharmaceutical company, we may collect your organization’s name, billing details, and GSTIN for invoicing purposes.
• Technical Information: Automatically collected data like your IP address, browser type, and device information when you visit our website, helping us improve your browsing experience.
• Other Information: Feedback, inquiries, or complaints you share with us to help us enhance our products and services.

We do not collect sensitive personal data, such as health or biometric information, unless it’s legally required. For users under 18, we require verifiable parental consent before processing any data, in line with DPDPA requirements.

How We Use Your Information

We use your information to provide seamless, reliable services tailored to the needs of pathology labs and pharmaceutical companies. Specifically, we use it to:

• Process and fulfill your orders for lab consumables like Plant-Based Material Specimen Bags or Phlebotomy Bags with speed and accuracy.
• Communicate with you about order updates, delivery schedules, or responses to your inquiries, ensuring you’re always informed.
• Improve our website and product offerings by analyzing user feedback and website usage patterns, so we can better serve your lab’s needs.
• Comply with legal obligations, such as maintaining records for tax purposes or adhering to industry regulations.
• Resolve any concerns or complaints you raise, ensuring we address your needs promptly and fairly.

Your data is used responsibly, only for the purposes outlined here, and always with your consent. We’re committed to ethical practices, ensuring your information supports your mission of delivering accurate diagnostics without being misused.

How We Share Your Information

We value your trust and share your information only when absolutely necessary, under strict conditions:

• Service Providers: With trusted partners, such as logistics companies or payment processors, to deliver your orders and process payments, all bound by confidentiality agreements.
• Legal Compliance: With regulatory authorities or law enforcement if required by law, such as for tax audits or compliance with industry standards.
• Business Transfers: In the rare event of a merger or acquisition, your data may be transferred, but only with prior notice and safeguards in place.

If any data is transferred outside India (e.g., to cloud servers), we ensure compliance with DPDPA cross-border data transfer norms, using secure protocols to protect your information. We never sell, rent, or share your data for marketing purposes with unaffiliated third parties, ensuring your privacy remains intact.

Data Security Measures

Protecting your data is a top priority for us. We implement robust, industry-standard measures to keep your information safe:

• Encryption: Sensitive data, like payment details, is encrypted during transmission and storage to prevent unauthorized access.
• Secure Servers: We use secure servers with restricted access, ensuring only authorized personnel can handle your data.
• Regular Audits: We conduct frequent security audits to identify and address potential vulnerabilities, keeping your information secure.
• Staff Training: Our team is trained on data protection practices to ensure compliance with DPDPA and industry standards.

In the unlikely event of a data breach, we will notify you and the Data Protection Board of India (DPBI) within 72 hours, as required by DPDPA, and take immediate steps to mitigate any risks. We’re committed to keeping your data as safe as the medical samples you handle in your labs.

Your Rights and Choices

As a user of Evo Industries’ services, you have rights over your personal information, as per DPDPA:

• Access: Request to see the data we hold about you, such as your order history.
• Correction: Ask us to fix any inaccurate or incomplete information, like an outdated email address.
• Deletion: Request deletion of your data, subject to legal retention requirements (e.g., tax records).
• Portability: Transfer your data to another service provider if needed.
• Nomination: Appoint a representative to manage your data in case of incapacitation.
• Withdraw Consent: Stop us from processing your data at any time by contacting us.
• Opt-Out: Unsubscribe from non-essential communications, like promotional emails.

To exercise these rights, you can reach out through the contact details provided on our website. We’ll respond within 5 working days, ensuring transparency and accountability in how we handle your requests.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website, but only with your consent. Cookies help us:

• Remember your preferences, like product filters, for a smoother browsing experience.
• Analyze website usage to improve functionality and user experience, ensuring our site meets your lab’s needs.
• Ensure secure processes, such as during order placement or payment.

You can manage cookie preferences through your browser settings. Disabling cookies may affect some website features, like saving your cart. We’re transparent about our use of cookies, ensuring you’re in control of your data.

Third-Party Links

Our website may include links to third-party sites, such as payment gateways or industry partners. These sites have their own privacy policies, and Evo Industries is not responsible for their practices. We encourage you to review their policies before sharing any information, ensuring you’re fully informed about how your data is handled.

Retention of Data

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or meet legal obligations. For example, order-related data is kept for 5–7 years to comply with tax and regulatory requirements. After this period, we securely delete or anonymize your information using industry-standard methods, ensuring it cannot be recovered or misused.

User Responsibilities

We encourage you to take steps to protect your data while using our services:

• Use strong passwords when interacting with our website and avoid sharing them with others.
• Avoid using unsecured networks, like public Wi-Fi, when placing orders to keep your data safe.
• Keep your account details updated so we can communicate important updates or security alerts.
  By working together, we can ensure a secure and reliable experience for you and your lab.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, legal requirements, or industry standards. Any updates will be posted on this page, and significant changes will be communicated through website announcements. The revised policy takes effect immediately upon posting, ensuring you’re always aware of how we protect your data.

Language Accessibility

In line with DPDPA requirements, this policy is available in English and Hindi to ensure accessibility for all users. If you’d like a Hindi version, you can request it through our website, and we’ll provide it promptly, making sure language is never a barrier to understanding your rights.

Grievance Redressal

If you have concerns about our services or how we handle your data, we’re here to help. You can reach our Grievance Redressal Officer through the contact details on our website. We’ll acknowledge your complaint within 24 hours and work to resolve it within 5 working days. If the issue remains unresolved, you can escalate it to the appropriate regulatory authority, as per Indian law. We’re committed to addressing your concerns with care and fairness, ensuring you feel supported every step of the way.